Privacy Policy

apk500 (referred to in this Policy as "we", "us", "our" or "the Platform") operates the online betting and live casino information service accessible at https://apk500.cam. We are committed to protecting the personal information of every User who accesses or interacts with the Platform.

This Privacy Policy describes how apk500 collects, uses, stores, shares and safeguards personal data in connection with Platform services. It applies to all Users, including registered account holders and unregistered visitors, wherever they access the Platform — including from Pakistan and other regions.

By accessing the Platform, creating an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the Platform.

The following terms carry the meanings assigned below throughout this Privacy Policy. Where context permits, singular includes plural.

• Personal Data — Any information relating to an identified or identifiable natural person ("data subject"), including name, email address, device identifiers, IP address, and financial data.
• Processing — Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• Data Controller — apk500, which determines the purposes and means of processing Personal Data collected through the Platform.
• Data Processor — A third party that processes Personal Data on behalf of apk500 pursuant to a data processing agreement.
• User / You — Any individual who accesses, browses, registers on or interacts with the Platform.
• Cookies — Small data files stored on your device by your browser when you visit the Platform.
• KYC — Know Your Customer verification — the process of confirming a User's identity, age and address using official documentation.
• PKR — Pakistani Rupee, the primary currency reference used on the Platform for Pakistani users.

apk500 collects personal data through several channels: directly from you during registration and account use, automatically through your interactions with the Platform, and occasionally from third-party sources such as identity verification providers. The categories of data we collect are set out below.

We do not collect sensitive special-category data (such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data) unless specifically required for identity verification or responsible gambling obligations, and only where a lawful basis for doing so exists.

apk500 processes your personal data only for defined, legitimate purposes. We do not process personal data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which we process your data are:

• Account Management: Creating, maintaining and administering your registered account, including processing login credentials and profile updates.
• Service Delivery: Enabling you to place bets, play casino games, access cricket and PSL markets, and use all Platform features.
• KYC & Age Verification: Verifying your identity, age and eligibility as required under our Terms & Conditions. This is mandatory before any withdrawal may be processed and is a strict requirement for all Pakistani users accessing the Platform.
• Payment Processing: Facilitating deposits and withdrawals, including PKR-denominated transactions through available payment channels. Payment provider names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references only.
• Fraud Prevention & Security: Detecting, investigating and preventing fraudulent activity, money laundering, collusion and other unlawful conduct.
• Regulatory Compliance: Meeting obligations imposed by applicable laws, licensing requirements and anti-money-laundering (AML) regulations.
• Customer Support: Responding to your queries, complaints and support requests via email or live chat.
• Responsible Gambling: Monitoring betting behaviour to identify at-risk patterns, administering self-exclusion and limit-setting tools, and fulfilling responsible gambling obligations.
• Marketing & Promotions: Sending promotional communications about bonuses, offers and Platform updates — only where you have provided consent or where a legitimate interest applies. You may opt out at any time.
• Platform Improvement: Analysing usage patterns, running A/B tests and improving the performance and user experience of the Platform.

apk500 processes your personal data only where a lawful basis exists. The applicable legal bases are:

• Contractual Necessity: Processing required to perform the contract between you and apk500 — for example, creating your account, processing transactions and delivering Platform services.
• Legal Obligation: Processing necessary to comply with a legal obligation applicable to apk500, including AML checks, KYC verification and regulatory reporting.
• Legitimate Interests: Processing necessary for the legitimate interests of apk500 or a third party, provided those interests are not overridden by your rights. This includes fraud prevention, security monitoring, business analytics and Platform improvement.
• Consent: Processing carried out on the basis of your freely given, specific and informed consent — principally for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

apk500 does not sell your personal data. We may share your data with trusted third parties only where necessary and under appropriate data protection safeguards. The categories of recipients are:

• Identity & KYC Verification Providers: Third-party services used to verify your identity, age and address documentation before withdrawal processing.
• Payment Processors: Service providers who facilitate the technical processing of deposits and withdrawals. Only the data necessary to complete a transaction is shared.
• Game & Technology Suppliers: Software providers who supply the casino games, sports data feeds and Platform technology that power apk500 services.
• Anti-Fraud & Security Services: Providers of fraud detection, risk scoring and cybersecurity tools used to protect User accounts and Platform integrity.
• Regulatory & Legal Authorities: Where required by law, court order or regulatory authority, we may disclose personal data to government bodies, law enforcement agencies or sports integrity organisations investigating suspicious activity.
• Professional Advisers: Lawyers, accountants, auditors and insurers who require access to data in the course of providing professional services to apk500.
• Group Companies: Where apk500 operates within a group structure, data may be shared with affiliated entities for the purposes described in this Policy, subject to equivalent data protection commitments.

All third-party processors are required to handle your data in accordance with applicable data protection law and are prohibited from using your data for any purpose other than delivering the specific service for which it was shared.

apk500 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns and maintain session security. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for core Platform functionality, including login sessions and security tokens. These cannot be disabled without affecting basic Platform operation.
• Functional Cookies: Remember your preferences such as language settings, display options and account customisations to improve your experience.
• Analytical Cookies: Collect anonymised or pseudonymised data about how Users interact with the Platform — pages visited, session length, device type — to help us improve content and performance.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only set where you have provided consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. A full cookie management interface is accessible via the cookie settings panel on the Platform.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account's active status plus any required post-closure retention period.
• KYC & Identity Documents: Retained for a minimum of five years following account closure, in line with standard AML regulatory requirements applicable in the operator's licensing jurisdiction.
• Transaction Records: Financial transaction data, including PKR deposit and withdrawal records, is retained for a minimum of five years to comply with financial record-keeping obligations.
• Support Communications: Retained for up to three years following the resolution of the relevant support interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw consent or opt out, after which it is deleted or anonymised within a reasonable processing period.
• Responsible Gambling Records: Self-exclusion records and limit-setting history may be retained for extended periods to fulfil responsible gambling obligations and prevent circumvention of exclusion periods.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction standards.

apk500 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls and role-based permissions ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments, penetration testing and vulnerability management programmes.
• Multi-factor authentication options available to Users for account access.
• Incident response procedures for detecting, investigating and notifying affected parties of personal data breaches within the timeframes required by applicable law.

While we take every reasonable precaution, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for keeping your own account credentials confidential. If you suspect your account has been compromised, contact our support team immediately.

Depending on your jurisdiction and the applicable data protection framework, you may hold some or all of the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by apk500.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal obligations, such as AML record-keeping requirements, which may prevent immediate erasure.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your personal data.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
• Right not to be Subject to Automated Decisions: Where significant decisions are made about you solely by automated means, you have the right to request human review.

To exercise any of the above rights, contact our support team using the details in Section 14. We will respond to your request within the timeframe required by applicable law — typically 30 days, subject to extension in complex cases. We may need to verify your identity before processing a rights request.

apk500 may transfer your personal data to countries outside of Pakistan or the jurisdiction in which you reside, including to countries where the operator's servers, data processors or group companies are located. Where such transfers occur, apk500 takes steps to ensure that your data receives an equivalent level of protection, including through:

• Standard contractual clauses or equivalent data transfer mechanisms approved by relevant data protection authorities.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection by the relevant regulatory body.
• Contractual obligations imposed on third-party processors requiring them to maintain appropriate security and privacy standards.

By using the Platform, Pakistani users acknowledge that their personal data may be processed outside Pakistan. If you have questions about specific transfer mechanisms in place, please contact us using the details in Section 14.

apk500 is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18, or the higher minimum age required by the operator's licensing jurisdiction.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. All winnings generated by an underage account will be forfeited in accordance with our Terms & Conditions.

Parents and guardians who believe their child may have accessed the Platform without authorisation are encouraged to contact us immediately at [email protected] (plain text — not a clickable link).

apk500 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered Users via email or an in-platform notification.

Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically. The current version is always accessible at https://apk500.cam/privacy-policy.

If you have any questions, concerns or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact our support team. All contact details below are provided as plain text only — they are not clickable links.

Live chat support is available directly on the Platform. For data rights requests, please include "Privacy Rights Request" in the subject line of your email and provide sufficient information to verify your identity. We will acknowledge your request promptly and respond within the period required by applicable law. Urdu-language assistance is available on request.